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VISION: | |
The Florida Department of Health Vision, updated in November 2012 is:
To be the Healthiest State in the Nation
To support the DOH Vision, the staff of the Palm Beach County Health Department
are committed to being “Champions For The Healthiest Community In the
Nation.” Our Vision statement defines what we want to achieve. It
provides guidance and direction in fulfilling the mission. |
| MISSION: |
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The Florida Department of Health Mission updated in November 2012 is:
To protect, promote & improve the health of all people in Florida through
integrated state, county & community efforts.
Our Mission articulates the purpose of our organization; it is the reason for
our existence. To support this Mission, the Palm Beach County Health
Department’s Guiding Principle is to promote and protect a healthy
Community and environment with a focus on prevention and preparedness. | OUR
VALUES & BELIEFS: |
Our values and
beliefs shaped the Goals found in our Strategic Plan.
Teamwork: As PBCHD employees, we collaborate with fellow staff and
community partners to achieve common goals. Teamwork helps our organization
build relationships, solve problems, deliver services, and achieve our Mission.
Teamwork is achieved by fostering an environment of open communication,
continuous learning and growth, and participatory problem solving.
Diversity: We benefit from the contribution of each and every person.
Diversity between people and cultures is to be respected. We strive through our
daily activities to create an environment where diversity is appreciated and
encouraged. Diversity is achieved by accepting and understanding differences in
ideas and practices. Our actions should reflect cultural sensitivity and
maintain the dignity of our staff and the population we serve.
Leadership: We all have a leadership role in creating a supportive,
encouraging, and motivating environment. Leadership forms the basis for success
in achieving our Mission and living our Vision and Values. Leadership is
achieved through embracing change, being visionary, and involving others in the
decision-making process.
Empowerment: Employees are entrusted with the authority and
responsibility to make decisions. Our organizational culture supports staff in
using their initiative to take actions that support our Goals. Empowerment is
achieved through sharing information, improving processes, providing training
and resources, responding to staff concerns, and focusing on results.
Ethical Behavior: Our behavior and actions conform to our moral,
professional, and guiding principles. Modeling ethical behavior helps us make
effective decisions with great confidence and uphold the public trust. Our
ethical behavior is reflected by our actions - living our organizational Values
and faithfully complying with laws, regulations, and our Code of Ethics.
Excellence: We strive for excellence by promoting a culture of continuous
improvement, outstanding customer service, and growth as an innovative, learning
organization. We provide quality services by setting clear goals, providing
resources, continuous improvement, measuring outcomes, and leading by example.
As a high-performing organization, we are committed to developing a workforce
that is competent, motivated, and empowered.
Customer Centered: Focus on care and understanding of each other by being
adaptive and flexible to meet the needs and exceed the expectations of our
customers.
Honesty & Fairness: We promote Honesty & Fairness in the workplace
through open communication with all employees, community partners, and the
customers we serve. Honesty & Fairness strives to ensure that all staff and
customers are treated fairly. | | CLIENT
SERVICE PHILOSOPHY: | |
" A person in contact with the PBCHD shall be treated with Dignity,
Respect, Concern and Consideration. The staff shall be Courteous, Competent, Informed
and Responsive to the individual. The organization exists to serve the public
and this shall be done to the best of our ability."
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